Monday, March 30, 2009

Sovaya' Fake Mpesa Transactions

Ever wondered whether the websites allowing yo buy or sell via Mpesa ever work? Well, I wondered the same and decided to try out. I decided to access the Sovaya wireless and was asked the payment mode for the internet airtime.

Mpesa was the easiest for me, so was asked to send money to 0715 592168 and wait for confirmation, that is before I can surf using the credit bought. For starters, I decided to buy a shs. 100 voucher, just to test whether it will work.

The Mpesa went through without any hitches, only that I waited for 30 minutes with no response from the Sovaya side; either a text telling me that I could use the credit or saying it bounced, or a web message allowing me to surf.

So I decided to call the customer care number given, but the person who received the call could not even get my number, it took two minutes for the person to take my number so that they can get back to me.

I always get irritated when someone gives you poor service then on top of that they waste your credit because they just can get what you are saying. You repeat the number five times....first to allow them pick a pen....then the number,....and on and on...

Anyway, maybe the service is not so much in demand or not in use thats why.........

My curiosity made me lose my 100 bob.......

6 comments:

Arthur said...

Yeah customer service sucks around here, you watch out for Tulipe, its a service under trial, i think they already have a bank on pilot project basis. www.tulipe.co.ke

kainvestor said...

kenyans have a big problem when it comes to honouring promises/services. I always wondered why so many companies promise heaven an deliver crap. May be it lack of integrity, and hiring the cheapest incompetend staff on who knows who basis.

Tobias said...

Hi Guys,

It isn't that bad. I have joined Sovaya and things are looking up! It will not happen again, you can have my word on that.

Tobias.

Anonymous said...

i am very very happy with sovaya , your complaints make me think that i should not vote for you to be in our new constitution panel , i have mpesad sovaya 20 times and not had any problems , BIG QUESTION did somene pay you to write all your complaints , you smell of impunity to me
cheers
i am a memba

multan said...

Hey Sovaya is the greatest thing ever happened to the Kenya ICT industry. It gives you fast blazing speeds at no extra cost.

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