Friday, February 06, 2009

CCK, rubbish internet connection and freedom of information

It is so frustrating when you want to get information and you can not access it. If that information was blocked under the guise of the official secrets Act, then it would be easy to direct my anger to the government and maybe rally my colleagues and we take to the streets (not that it will achieve much).

But what happens when you can not access information because your telecoms provider has decided to short change you? What happens when the connection does not stay up even for a minute?
For instance, I could not read all the posts on FOI because my Zain connection is rubbish. Forget that I changed from Safaricom in the hope that it will be better. That denies me access to information.

Because I am one subscriber paying small money, the network tells me to wait or maybe move to another provider. Yet they did not say that when I was paying or when I was signing up six months ago.

What then is the role of CCK in ensuring that the services are not interrupted, that telcos give you what you pay for?
Does CCK have measures of establishing whether the Telcos meet the standards stipulated in the SLAs? I know CCK bought some equipment to do that, but is there any data available and what is being done to those who con us.

We can keep talking about freedom of information but if there are no measures to ensure that the technology allows us to do that, it is useless.

The government can have all the tender documents and all illegal dealings on the website, but if the public will not have the means to access the information, it is very useless.
It is sad when you pay for a service and you are unable to use it and to make matters worse you have no way of getting what you have lost.

CCK has a lot of responsibilities but I think it will be nice to hear that a telco has been penalized for giving substandard service.

I want to feel that CCK safeguards my interest as a consumer. That freedom is to access online services, I have paid, can I get what I have paid for?

12 comments:

Anonymous said...

I feel you on this one...before leaving Kenya begining of 2007, I used to have a CDMA Flashcom telephone I used to connect to the internet with from home. I used to pay like 4K a month, but the connection was horrible...I pay $20 a month for my internet connection, and I can download a movie (1 Gig) in maybe 3 hours or less!!! We need reforms in CCK and in Kenya, because information is wealth. Without it, we are doomed to fail as a country trying to progress.

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